1. Introduction and Acceptance

Book My Water (“Company”, “we”, “our”, “us”) provides a digital platform that enables users to conveniently order, manage, and track water deliveries from verified suppliers. These Terms and Conditions (“Terms”) constitute a legally binding agreement governing your access to and use of the Platform, including the mobile applications, website, communication systems, and all associated services provided by Book My Water. By using the Platform, creating an account, or placing an order, you acknowledge that you have read, understood, and voluntarily agreed to be bound by these Terms. If you do not agree with any provision contained herein, you must immediately discontinue use of the Platform. Continued use of our services signifies your full and unconditional acceptance of all obligations, limitations, and policies referenced within these Terms.

These Terms are designed to ensure a transparent, reliable, and safe experience for all users, including customers, delivery partners, and water suppliers. The Company reserves the right to modify, update, or replace any part of these Terms at its discretion to reflect changes in laws, business operations, technology, or user expectations. Any such modification will be communicated through the Platform or via email, and continued usage after updates will constitute acceptance of the revised Terms. Users are encouraged to review this document periodically. Your acceptance of these Terms confirms your agreement to comply with additional guidelines, operational policies, privacy standards, and service rules referenced or linked herein.

2. Definitions

For the purpose of ensuring clarity and uniform interpretation, the following terms shall carry specific meanings throughout this document. “Platform” refers to the Book My Water website, mobile applications, databases, software systems, and all digital interfaces owned or facilitated by the Company. “User” or “Customer” means any individual or entity accessing or utilizing the Platform to order water or avail any related services. “Delivery Partner” refers to individuals or businesses responsible for completing water deliveries assigned through the Platform. “Water Supplier” means authorized companies or individuals providing packaged drinking water, tanker water, or related products listed on the Platform. “Order” refers to any request placed by a Customer for water or associated services. “Account” means a registered user profile necessary for accessing full platform functionality.

Other terms used throughout these Terms shall be interpreted in accordance with their commonly understood meaning within the water delivery and digital service ecosystem. Any headings or titles used herein are purely for organizational convenience and shall not affect the interpretation of the provisions. If any term remains undefined, its meaning shall be derived from contextual usage. In the event of ambiguity, the Company’s interpretation shall prevail. All definitions apply equally to singular and plural forms, and references to individuals shall include legal entities where applicable. These definitions form a foundational framework for understanding obligations, rights, and service parameters throughout the entirety of this policy.

3. Eligibility

To access or use the Platform, users must meet certain eligibility requirements intended to maintain safety, compliance, and operational integrity. By creating an account, you confirm that you are at least 18 years old, possess full legal capacity to enter into binding agreements, and are using the Platform for legitimate purposes. Individuals under 18 may only use the Platform under the supervision of a parent or legal guardian who accepts responsibility for all actions and activities conducted through the account. The Company may request identity verification, address confirmation, or additional documents to validate eligibility at any stage, and refusal may result in restricted access.

The Platform is intended for lawful use within regions where Book My Water offers active services. Users accessing the Platform from prohibited jurisdictions or attempting to circumvent system controls may have their access suspended or terminated. The Company reserves sole authority to deny registration, suspend accounts, or discontinue service to any user found violating eligibility rules, providing false information, engaging in fraudulent activities, or posing risks to operational stability. Continued platform use constitutes confirmation that all eligibility requirements are met and that no account information is misleading or incomplete.

4. User Responsibilities

As a registered user, you are responsible for providing accurate, complete, and up-to-date information when creating an account or placing an order. You agree to maintain the confidentiality of your login credentials and assume full responsibility for all activities performed through your account. Users must ensure that delivery addresses, contact numbers, and instructions provided on the Platform are accurate to avoid delays, failed deliveries, or additional charges. Misuse of the Platform, including impersonation, providing false details, attempting fraudulent transactions, or interfering with system operations, is strictly prohibited and may lead to account suspension or legal action.

Users must also treat delivery personnel, support staff, and water suppliers with respect and adhere to safe delivery practices. This includes ensuring accessible delivery points, providing clear instructions, and avoiding behaviour that risks safety or operational disruption. You acknowledge that your conduct reflects on your continued access to the Platform and that any activity violating laws, community standards, or internal policies may result in immediate action. You further agree to use the Platform only for lawful purposes and to comply with all applicable regulations governing water distribution, digital transactions, and online communication.

5. Account Registration and Security

To access the full range of services provided by Book My Water, users must complete the account registration process by supplying accurate personal information, including but not limited to name, contact number, email address, and delivery location. By registering, you grant the Company permission to utilize the submitted information for identity verification, communication, order processing, and service optimization. The Company may require additional documentation or multi-step verification—such as one-time passwords or government ID—when deemed necessary for compliance or security purposes. Users are obligated to ensure that the information provided during registration remains truthful and up to date, as outdated or incorrect data may affect delivery accuracy, billing, and overall service experience. The Platform’s functionalities, including saved addresses, payment history, and order preferences, rely heavily on the accuracy of user-provided data.

Protecting your account credentials is solely your responsibility. You agree not to share passwords, OTPs, or login access with any third party, and any action taken through your account—whether authorized or unauthorized—will be considered your responsibility until a security breach is formally reported. Book My Water employs industry-standard encryption, secure cloud hosting, firewall protection, and continuous monitoring to safeguard user accounts; however, no online system can guarantee absolute immunity from cyber risks. In case of suspected unauthorized activity, you must immediately notify the Company so that timely protective measures can be implemented. Failure to report such incidents may result in data loss, fraudulent orders, or service disruption. The Company reserves the right to suspend or restrict accounts that show signs of compromised security, multiple failed login attempts, unusual order behavior, or violations of these Terms to ensure the safety and integrity of the entire ecosystem.

6. Service Availability

Book My Water aims to provide uninterrupted access to its Platform and related services; however, the availability of services is subject to several factors outside the Company’s direct control. These may include geographical limitations, severe weather, road conditions, local regulations, supplier constraints, technical issues, system maintenance, or sudden demand surges. The Company endeavors to ensure that the Platform remains operational at all times through periodic upgrades, infrastructure improvements, and real-time monitoring. Users may experience temporary downtime or slower response times during maintenance windows or unexpected outages, and Book My Water shall not be held liable for any inconvenience, loss, or delay arising from such circumstances. All efforts are made to notify users regarding scheduled maintenance or disruptions whenever possible.

Service availability further depends on the operational readiness of delivery partners and water suppliers operating within specific service zones. The Company does not guarantee stock availability at all times, nor can it assure delivery to remote or restricted locations. Delivery times may vary based on distance, supplier workload, or unforeseen obstacles encountered by delivery personnel. Users acknowledge that service availability may be updated, expanded, or restricted based on business decisions, regulatory requirements, or safety considerations. The Company reserves the right to modify service areas, suspend operations temporarily, or discontinue certain features without prior notice. By using the Platform, you accept these limitations and agree that occasional disruptions are inherent to logistics-based digital services.

7. Ordering and Delivery Process

The ordering process on Book My Water is designed to be intuitive, transparent, and efficient, ensuring customers can place requests with minimal effort. Users may browse available suppliers, select product types, choose delivery slots, and confirm orders through the Platform. Upon placing an order, the system automatically notifies assigned suppliers and delivery partners for processing. Users are responsible for verifying all details—including address, quantity, order type, and instructions—before confirming the order. Any errors caused by incorrect user entries may lead to delays or additional charges. After the order is accepted, the user will receive status updates such as “Confirmed,” “Out for Delivery,” and “Delivered,” depending on platform configurations. The delivery personnel may contact the user directly when needed to clarify directions or resolve delivery-related issues.

Delivery timelines are estimations based on supplier availability, traffic, and route conditions. While Book My Water aims to fulfill each order promptly, unforeseen delays may occur due to logistical or environmental factors. Users must ensure accessible entry points, proper address visibility, and availability at the delivery location to avoid failed attempts. If a delivery fails due to user unavailability or incorrect address details, re-delivery charges may apply. The Company is not responsible for delays caused by supplier shortages, vehicle breakdowns, extreme weather, or other circumstances beyond operational control. By using the Platform, you acknowledge that the Company acts as a facilitator between customers and suppliers and that actual delivery execution depends on multiple third-party variables.

8. Pricing and Payments

All prices displayed on the Platform—including water bottle rates, tanker charges, delivery fees, and additional service costs—are determined by suppliers and may vary based on region, demand, and market conditions. Book My Water strives to provide accurate pricing; however, occasional discrepancies may occur due to supplier updates or technical errors. Users must review the final amount before confirming an order, as it represents the actual payable value. Price fluctuations may occur without prior notice, and certain promotions or discounts may be applicable only for limited periods. Applicable taxes, convenience charges, or peak-time fees may be added based on government regulations and operational requirements, and such amounts will be clearly shown during checkout.

Payments may be completed through multiple secure methods, including UPI, credit/debit cards, net banking, or cash on delivery, depending on location and availability. Online transactions are processed through third-party payment gateways that comply with industry security standards. Book My Water does not store sensitive payment information such as card numbers or CVV codes. Users are responsible for ensuring sufficient balance and stable connectivity during online transactions. In the event of failed payments, duplicate charges, or transaction delays, users must contact their respective payment provider as the Company has limited control over gateway operations. Refunds for canceled or unsuccessful orders are processed according to internal policy and may take a specified number of working days depending on bank or gateway timelines. By completing a payment, users confirm the accuracy of all order details and acknowledge responsibility for any incorrect entries.

9. Cancellation and Refund Policy

Users may cancel orders through the Platform before they reach specific stages of fulfillment. Once an order is accepted by the supplier or dispatched for delivery, cancellation may not be permitted due to logistical costs and resource commitments already incurred. If cancellation is allowed, refunds will be issued according to the Company’s refund guidelines and may be subject to deductions based on payment method, supplier rules, or delivery progress. Users must review cancellation eligibility at the time of placing orders, as certain products—such as customized bulk supplies or express-delivery orders—may carry stricter cancellation restrictions. The Company reserves the right to cancel orders internally due to unavailability, incorrect user information, safety concerns, or operational constraints.

Refunds for eligible cancellations will be processed through the original payment method whenever possible. Refund timelines vary depending on banks, payment gateways, and user account types. The Company will share necessary transaction references to assist users in tracking refund progress with their respective financial institutions. In cases where refunds require manual review—such as disputes, partial deliveries, or service errors—the Company may request additional verification before initiating the refund. Users acknowledge that refund transactions are dependent on third-party financial entities and that processing times may extend beyond the Company’s control. By initiating a cancellation or refund request, users agree to comply with documentation requirements and communication protocols essential for verification.

10. User Conduct Guidelines

Users are expected to engage with the Platform responsibly, respectfully, and in accordance with all applicable laws. Any behavior that disrupts system functions, harasses staff or delivery personnel, misrepresents identity, or manipulates services is strictly prohibited. Users must refrain from attempting unauthorized access, reverse engineering, scraping, or exploiting vulnerabilities within the Platform. Impersonation, fraudulent orders, payment abuse, or misuse of discount features may result in account suspension, financial penalties, or legal action. Users must ensure that any reviews, comments, or content posted on the Platform are respectful, factual, and free from offensive, defamatory, or misleading statements. The Company reserves the right to remove or moderate content deemed inappropriate or harmful.

To maintain a safe and efficient ecosystem, users are required to cooperate with delivery personnel and support agents by providing accurate information, responding promptly to calls, and ensuring secure and accessible delivery points. Any actions that endanger staff, cause operational disruption, or violate safety protocols may lead to termination of services. Users must adhere to all local laws related to water quality, digital communication, and financial transactions when using the Platform. By continuing to use Book My Water, you agree to uphold these guidelines and acknowledge that failure to comply may result in temporary or permanent restrictions on your account.

11. Third-Party Services and Integrations

Book My Water may integrate with various third-party services such as payment gateways, SMS/OTP providers, mapping services, delivery partners, water suppliers, and cloud hosting platforms to support smooth functionality of the Platform. These third-party entities operate independently and maintain their own terms, privacy policies, and operational standards. By using Book My Water, you acknowledge that certain features—such as real-time tracking, secure online payments, automated notifications, and supplier management—depend on the performance and availability of these external partners. While the Company undertakes due diligence before onboarding such services, it cannot guarantee the accuracy, speed, or error-free performance of systems not directly controlled by Book My Water. Any delays, failures, or disruptions caused by third-party service providers shall not create liability for the Company, as their actions fall outside its operational scope.

Users interacting with third-party systems through the Platform agree to comply with all applicable policies and restrictions imposed by those partners. For instance, payment gateways may require additional authentication, mapping services may collect location data, and OTP providers may impose delivery limits. Book My Water does not store sensitive third-party credentials and cannot intervene in internal processes such as failed transactions, bank-side verification, or API-level outages. While the Company will assist users wherever possible, ultimate responsibility for resolving issues caused by external service providers rests with the respective third party. By continuing to use the Platform, you acknowledge that Book My Water acts only as a facilitator and cannot be held liable for any misinformation, downtime, or data errors originating from integrated services.

12. Intellectual Property Rights

All content available on the Platform—including logos, trademarks, interface designs, images, software architecture, service workflows, mobile and web designs, configuration data, scripts, algorithms, textual descriptions, product listings, and digital assets—is the exclusive property of Book My Water or its licensors. Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform strictly for personal, lawful purposes. This license does not permit modification, reproduction, distribution, reverse engineering, resale, or commercial exploitation of any platform material. Unauthorized use of intellectual property—including copying content, cloning the application, scraping databases, or creating derivative works—may result in immediate termination of services and potential legal action. The Company retains full rights to update, change, or remove features or visual elements at any time without prior notice.

Users are prohibited from infringing the intellectual property rights of Book My Water or any third party associated with the Platform. Any attempt to use brand assets—including the name “Book My Water,” logos, graphic themes, marketing materials, or copyrighted content—must be authorized in writing. If users submit feedback, suggestions, or improvement ideas, they automatically grant the Company unrestricted rights to utilize such input without obligation to provide compensation, acknowledgment, or attribution. These contributions are treated as voluntary submissions intended to improve the Platform. By accessing Book My Water, you agree that all intellectual property remains fully protected under applicable copyright, patent, and trademark laws, and that any misuse may lead to enforcement actions as deemed necessary by the Company.

13. Promotional Offers and Discounts

Book My Water may periodically introduce promotional campaigns, referral rewards, discount codes, loyalty benefits, or limited-time offers to enhance user experience and encourage platform engagement. Participation in these promotions is purely voluntary and may be subject to specific conditions such as usage limits, minimum order values, applicability to certain products, or geographical restrictions. The Company reserves the right to modify, suspend, or withdraw any promotional offer without prior notice. Discounts cannot be transferred, exchanged for cash, or combined with other offers unless explicitly mentioned. Users must review promotional terms before applying any code, as misuse—such as creating duplicate accounts or exploiting system loopholes—may result in cancellation of benefits or account suspension.

All promotional benefits are subject to verification by Book My Water. If suspicious activity is detected—including artificial inflation of orders, fraudulent referrals, or manipulation of discount mechanisms—the Company reserves the right to revoke rewards, claw back benefits, or permanently blacklist the account. Promotions may also be restricted based on payment methods or supplier availability. The Company does not guarantee uninterrupted availability of offers, and any disputes related to promotional credits shall be resolved at its sole discretion. By participating in promotional activities, users acknowledge that offers are provided as goodwill initiatives and not as guaranteed rights, and that the Company retains final authority over validity, applicability, and enforcement.

14. Communications and Notifications

By registering on Book My Water, users consent to receiving essential communications related to account activity, order updates, delivery alerts, payment confirmations, service interruptions, and policy changes. These notifications may be sent through SMS, email, push notifications, WhatsApp messages, or in-app alerts. Such communications are crucial for transaction accuracy and service reliability, and opting out of essential notifications may hinder platform functionality. In addition to mandatory alerts, users may receive optional promotional messages, newsletters, and marketing communications designed to inform them about new features or special offers. Users may choose to opt out of non-essential promotional messaging through the Platform settings or by following unsubscribe instructions provided in each communication.

Book My Water is not responsible for delays, failures, or omissions in communication caused by network issues, spam filters, incorrect user information, or third-party service interruptions. Users must ensure that contact details remain accurate and accessible at all times. The Company may also contact users for verification, dispute resolution, feedback collection, or clarification of order-related issues. Some communications may be recorded or logged for training, security, and quality assurance purposes. By continuing to use the Platform, you agree to the receipt of such communications and acknowledge that certain services may become unavailable if communication permissions are restricted or revoked.

15. Feedback and Complaints Handling

Book My Water encourages users to share feedback, suggestions, and concerns to help improve service quality and operational efficiency. Users may submit complaints through the helpdesk, in-app support system, customer care email, or designated grievance channels. The Company aims to acknowledge complaints swiftly and provide reasonable timelines for investigation and resolution depending on the issue’s complexity. Matters involving suppliers, delivery partners, or payment transactions may require additional verification or third-party involvement. Users are expected to provide accurate information, supporting evidence, or screenshots when raising issues. False complaints, abusive language, or intentional misuse of support services may lead to account restrictions.

The Company treats all feedback seriously and uses it to enhance platform stability, user experience, and service policies. However, not all suggestions may be implemented, and Book My Water is not obligated to provide updates regarding the status of user recommendations. Complaints involving safety concerns, fraud, or legal violations may be escalated to higher authorities for appropriate action. Resolution timelines may vary, especially for complaints requiring supplier coordination or payment reconciliation. By submitting feedback or complaints, users acknowledge that communication records may be stored and reviewed for internal quality analysis. The Company strives to maintain fairness and transparency in its complaint-handling process, ensuring every grievance is addressed with professionalism and diligence.

16. Data Analytics and Performance Optimization

Book My Water uses aggregated and anonymized data analytics to enhance platform performance, delivery efficiency, and customer satisfaction. This process involves evaluating ordering patterns, identifying peak demand periods, analyzing delivery route efficiency, and monitoring system performance. All analytics operations are conducted using de-identified data that cannot be traced back to individual users. The insights obtained help the Company streamline resource allocation, improve driver assignment logic, reduce operational delays, and make informed decisions regarding platform updates and feature enhancements. No personally identifiable information is used in analytics unless explicitly required for troubleshooting a specific user-reported issue, and even then, only authorized personnel may access such data under strict confidentiality controls.

Data collected through analytics tools is used solely for lawful internal purposes, such as improving infrastructure stability, enhancing app navigation, and developing new features that better serve user needs. Book My Water does not share analytic data with advertisers, external marketing agencies, or unauthorized third parties. Any third-party analytical tools, if used, operate under legally binding confidentiality agreements ensuring that data integrity and privacy are fully maintained. All analytical processes comply with the principles of necessity, proportionality, and data minimization under the Digital Personal Data Protection Act, 2023. By continuing to use the Platform, you consent to the use of anonymized data for operational analytics designed to improve your service experience.

17. Legal Compliance and Mandatory Disclosures

Book My Water may disclose user information when legally required to do so, such as in response to court orders, government notices, regulatory investigations, or law enforcement requests. These disclosures are carefully assessed to ensure they comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and other sector-specific regulations. The Company ensures that personal information disclosed under legal compulsion is limited to what is strictly necessary for fulfilling the legal requirement. We do not voluntarily disclose data for reasons unrelated to safety, fraud prevention, or statutory obligations. All disclosure events are logged internally and reviewed periodically to ensure compliance with privacy standards and maintain transparent accountability.

In certain situations, legal disclosures may be necessary to protect the rights, property, or safety of Book My Water, its users, drivers, or the general public. This may include sharing data to prevent fraudulent activity, resolve disputes, or support investigations involving misuse of the Platform. The Company acts in good faith when responding to such legal obligations, ensuring that disclosures do not compromise user privacy beyond what is required by law. If permissible, users may be informed about such disclosures unless prohibited by regulatory authorities or ongoing investigations. By using the Platform, you recognize that certain limited data disclosures may be unavoidable due to legal and safety-related obligations imposed on digital service providers.

18. Cross-Border Data Transfers

At present, Book My Water stores and processes all user data on servers located within India, ensuring compliance with Indian data residency guidelines and the Digital Personal Data Protection Act, 2023. However, as the Platform grows, certain technical or operational functions—such as backup storage, analytics processing, or global infrastructure support—may require secure data transfers outside India. In such circumstances, Book My Water will ensure that all transferred data remains fully protected under equivalent or stronger security frameworks than those mandated by Indian law. The Company will engage only with certified international service providers who adhere to advanced data protection practices and contractual safeguards designed to prevent unauthorized access or misuse.

Prior to initiating any cross-border transfer, users will be informed through updated policy notifications or platform announcements. Cross-border data transfers will always be conducted with user consent wherever legally required. Book My Water will maintain complete transparency regarding the nature, purpose, and scope of such transfers and will monitor all foreign storage partners to ensure continued compliance. No data will be transferred internationally for advertising, profiling, or unrelated commercial use. By continuing to use the Platform after such updates, users acknowledge and consent to lawful, secure, and purpose-specific international data transfers that may become essential for operational continuity.

19. Third-Party Links and External Integrations

The Book My Water platform may include links or integrations with external websites, such as payment gateways, supplier websites, tracking tools, or government portals. These third-party platforms operate independently and maintain their own privacy and security practices. Users clicking on external links acknowledge that Book My Water has no control over the content, data handling methods, or operational policies of those sites. We strongly recommend reviewing the privacy policy of each external platform before submitting personal information. While the Company carefully selects integration partners, it cannot guarantee the safety or accuracy of data collected by external services. Any issues arising from the use of external websites must be addressed directly with the respective provider.

Book My Water ensures that no automatic data transfer occurs to third-party sites unless initiated by the user. External integrations are added solely to enhance service convenience, such as enabling online payments, address verification, or streamlined order tracking. Some third-party tools may require user verification or authentication to function properly. The Company bears no responsibility for unauthorized access, data leaks, or operational failures occurring on external platforms. However, Book My Water will take reasonable steps to assist users if reporting misconduct or misuse by third-party platforms. By using the Platform, users accept that external websites operate under separate terms and are beyond the Company’s direct control.

20. Children’s Privacy and Age Restrictions

Book My Water does not knowingly collect personal information from children below the age of 18. The services offered—including online ordering, payment processing, and account registration—are designed strictly for adult users capable of entering into legally binding agreements. If it is discovered that a minor has inadvertently registered or provided personal information, the Company will take immediate steps to delete the data from its systems upon verification. Parents or guardians who believe that a child has used the Platform without authorization are encouraged to contact support@bookmywater.com for prompt resolution. Ensuring the safety and privacy of minors is a priority, and Book My Water continuously monitors its systems to prevent accidental registration by underage users.

Users under 18 are strictly prohibited from creating accounts, placing orders, or submitting any personal information. The Company may require identity verification if it suspects misuse or detects fraudulent account creation. All features of the Platform are structured to comply with legal requirements regarding age-based digital participation. Book My Water does not offer child-oriented services, content, or marketing promotions. By using the Platform, you affirm that you meet the minimum age requirement and accept responsibility for ensuring that minors do not access the service using your account or credentials. Unauthorized access by minors may result in account suspension for safety and compliance reasons.

21. Account Termination and Service Discontinuation

Book My Water reserves the right to terminate, suspend, or restrict your account and access to the platform under specific circumstances where continued usage poses potential risks or violates the integrity of the service. Such actions may be triggered by repeated non-compliance with these Terms, attempts to manipulate delivery schedules, misuse of promotional benefits, fraudulent transactions, unauthorized payment activities, or behavior that threatens other users, delivery partners, or the operational ecosystem. When termination is initiated by the platform, users will generally be notified through email or SMS, unless the severity of the violation requires immediate action without prior communication. The platform may also conduct an internal review before taking action, during which certain features may be temporarily restricted. Users may additionally lose access to wallet balances, pending rewards, or promotional credits if such assets are linked to activities deemed abusive or fraudulent. Book My Water ensures transparency in this process but retains complete discretion to protect the platform’s safety, reliability, and legal compliance.

Users also retain the right to close or deactivate their accounts voluntarily at any time by submitting a request through customer support or the account settings module, subject to verification checks to prevent unauthorized closures. Upon account deletion, all ongoing service requests, scheduled deliveries, and subscription plans may be cancelled, and any outstanding dues must be settled before the process is completed. Personal data associated with the account will be handled in accordance with the platform’s Privacy Policy, ensuring compliance with data retention obligations while removing non-essential records. Once an account is terminated—either by the user or the platform—access to historical order data, invoices, saved addresses, preferences, and support records may be permanently removed and cannot be recovered. Users are encouraged to download any important details before requesting termination, as Book My Water will not be responsible for data loss once the account is permanently closed.

22. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in strict accordance with the laws of India, without regard to any conflict-of-law principles that might allow for the application of laws from other jurisdictions. All services provided through the Book My Water platform are considered to be rendered within India, and any legal interpretations must align with Indian statutes, regulations, and judicial guidelines. Users accessing the platform from outside India do so at their own discretion and must ensure that their usage complies with local laws; however, such external legal standards do not override the application of Indian law to these Terms. Any updates, revisions, disputes, or interpretations arising from this agreement shall be executed under the same jurisdictional framework. By accepting these Terms, users acknowledge that all obligations, rights, and responsibilities herein are enforceable under Indian legal authority.

In the event of legal disputes, disagreements, or claims arising out of your use of the platform, all such matters shall fall exclusively under the jurisdiction of the competent courts located in the city where Book My Water’s primary registered office is situated. Users knowingly waive the right to contest jurisdiction based on residence, geographic convenience, or alternative legal venues. Before initiating formal legal proceedings, both parties agree to attempt resolution through negotiation or mediation arranged by Book My Water’s support or compliance team. The platform may also introduce arbitration mechanisms in the future, and users may be required to participate if arbitration is defined as the primary mode of dispute resolution under revised Terms. However, until such amendments are officially published, disputes shall proceed under the conventional judicial process. This section ensures clarity, predictability, and fairness in handling all legal matters connected to the platform.

23. Force Majeure

Book My Water shall not be held liable for any failure to perform obligations or delays in service delivery resulting from events that are beyond reasonable control, commonly referred to as “Force Majeure” events. These events may include natural disasters such as floods, earthquakes, cyclones, and landslides; technical disruptions including internet outages, server failures, cyber-attacks, or major system malfunctions; and operational barriers such as transportation shutdowns, labor strikes, sudden government restrictions, curfews, or pandemics. During such events, the platform may suspend certain services, limit delivery areas, increase delivery timelines, or temporarily disable non-essential features to ensure safety and operational stability. Users acknowledge that such disruptions are unpredictable and agree that the platform cannot guarantee uninterrupted service under these exceptional circumstances.

In situations where a Force Majeure event persists over an extended period, Book My Water may take additional measures such as cancelling pending orders, freezing subscriptions, or delaying scheduled deliveries until conditions normalize. The company will make reasonable efforts to notify users about such interruptions through app notifications, email updates, or announcements, but such communication may also be hindered depending on the nature of the disruption. Users will not be entitled to compensation, refunds, or legal claims for non-performance caused directly by Force Majeure conditions. Once normal operations resume, pending deliveries and service commitments may be restored progressively, depending on resource availability and supply chain conditions. This clause ensures operational flexibility while maintaining transparency and fairness during unforeseen and uncontrollable events.

24. Contact Information and Customer Support

Book My Water provides a structured support system to ensure timely assistance for all queries, complaints, account issues, delivery concerns, and subscription management requests. Users can reach customer support through multiple channels including phone, email, in-app help desks, and live chat (if available). The platform aims to respond to all support tickets within a reasonable timeframe depending on the complexity of the issue, typically within 24 to 48 working hours. For delivery-related concerns, users are encouraged to contact support promptly so that corrective action—such as rescheduling, addressing delays, or reporting issues with water quality—can be taken quickly. To maintain transparency, the platform may record calls, store chat logs, and archive support tickets strictly for monitoring, training, and dispute resolution purposes.

In addition to addressing user inquiries, the support team provides assistance regarding account updates, subscription modifications, wallet issues, invoice requests, and technical troubleshooting. Users may also contact the platform for questions related to Terms updates, privacy obligations, or dispute escalation processes. Book My Water’s registered office address, official email ID, and authorized communication details are provided on the platform and may be updated periodically. Users must ensure they contact only official support channels, as communications with unauthorized representatives will not be recognized by the platform. For efficient resolution, users are advised to share accurate details, including order IDs, delivery timestamps, screenshots, or relevant documentation. The platform maintains a customer-first approach and ensures professionalism, confidentiality, and timely handling of all communications.

25. Entire Agreement and Amendments

These Terms and Conditions constitute the complete and unified agreement between you and Book My Water regarding the use of the platform’s services. All previous verbal or written communications, proposals, explanations, or informal representations relating to the service are superseded by this updated, consolidated document. No employee, delivery partner, or support representative is authorized to modify or override any condition stated herein without an officially published amendment. Users must rely solely on the information contained within these Terms and the platform’s official policies to understand their rights and obligations. This document ensures that all interactions, service expectations, and user commitments remain consistent, legally aligned, and clearly defined.

Book My Water reserves full authority to modify, amend, or update these Terms at any time to comply with new regulations, enhance user clarity, or adapt to operational changes. When changes are implemented, users will receive notifications through the platform or designated communication channels. Continued usage of the platform after such updates signifies acceptance of the revised Terms. Users who disagree with the updates may discontinue using the service; however, all activities conducted prior to such discontinuation remain governed by the previous Terms applicable at that time. Book My Water ensures that amendments are drafted with transparency, fairness, and legal compliance, reinforcing a stable and trustworthy service environment for all stakeholders.